Conditions générales de vente – English

General Terms and Conditions of Sale (GTC)

1. General Terms and Conditions of Sale (GTC)

1. Acceptance of Terms

By accessing the website https://products.frandevs.fr/ (the “Site”) and purchasing the GoodFramePlus software (the “Software”), you agree to be bound by these General Terms and Conditions of Sale (the “GTC”). If you do not agree to these GTC, you must not use the Site or purchase the Software.

2. The Software

The Software, GoodFramePlus, is a digital product sold by FranDevs (“We”, “Our”) that allows users to add frames, signatures, logos, and watermarks to digital photos, with batch processing capabilities.

3. Software License for Use

a. License Grant 
Upon purchasing the Software, We grant you a limited, non-exclusive, non-transferable, and revocable license to install and use the Software on a single (1) computer, solely for your internal personal or business use. 

b. Term 
The purchase price of €20 incl. VAT includes the Software license and all major and minor updates for a period of two (2) years from the date of purchase. 

c. Restrictions
You agree not to:
i. Copy, modify, or create derivative works of the Software.
ii. Rent, lease, sell, sublicense, assign, distribute, or otherwise transfer the Software. iii. Reverse engineer, decompile, or disassemble the Software. iv. Use the Software for any illegal or unauthorized purpose.

4. Price, Payments, and Refund Policy

a. Price and Payment
The price of the Software is that indicated on the Site (currently €20 incl. VAT), all taxes included. All payments must be made via the third-party payment service providers designated on the Site. We are not responsible for issues arising from the use of these third-party services.

b. Refund Policy (Digital Product)
i. General Principle: Due to the digital nature of the Software, delivered immediately after purchase, all sales are generally final and non-refundable.
ii. Refund Eligibility (Exceptions): A refund can only be considered under the following strict conditions: * Demonstrable Non-Functionality: You are eligible if the Software is confirmed to be demonstrably non-functional on your announced operating system, despite meeting minimum technical requirements. * Prior Support Attempt Required: Before requesting a refund, you must contact Our support team (via contact@FanDevs.fr) within fourteen (14) days from the date of purchase. You must actively cooperate with us to diagnose and attempt to resolve the technical issue. * Failure to Resolve: If, after a reasonable effort, our support team is unable to correct the proven issue preventing the Software from operating, a refund will be processed.
iii. Exclusions (No Refund Will Be Granted): Refunds will not be granted for: change of mind, lack of use, issues due to incompatibility with specific hardware or third-party software not mentioned in the minimum requirements, expiration of the included update period, or in case of violation of these GTC.

c. Principle of the Right of Withdrawal
In accordance with the provisions of Article L. 221-18 of the Consumer Code, the Customer generally has a period of fourteen (14) clear days to exercise their right of withdrawal from the conclusion of the contract, without having to provide reasons or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.

d. Exclusion of the Right of Withdrawal (Digital Content)
The Customer is expressly informed that, in accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of digital content not provided on a tangible medium (which includes software licenses and downloads). The Customer expressly waives their right of withdrawal once:

  1. The execution of the supply of the digital content (download or activation of the license key) has begun.

  2. The Customer has given their prior express consent for the execution to begin before the end of the 14-day withdrawal period.

  3. The Customer has acknowledged that they will lose their right of withdrawal by the effect of this consent and the commencement of execution.

e. Refund Procedures
In cases where the right of withdrawal can be exercised (for example, if the license key has not been provided or if the software has not been downloaded/activated), the Company will process the refund using the same means of payment as used by the Customer for the initial transaction, within fourteen (14) days following the receipt of the notification of withdrawal.

5. Intellectual Property

The Software, the Site, and all its content (including text, graphics, logos, and features) are the property of FranDevs and are protected by copyright, trademark, and other intellectual property laws.

6. Disclaimer of Warranties

The Software is provided “AS IS,” without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Software will be uninterrupted, error-free, or meet your specific requirements.

7. Limitation of Liability

In no event shall FranDevs be liable for any indirect, incidental, special, consequential, or punitive damages, including any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use or inability to use the Software; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

8. Governing Law and Jurisdiction

These GTC are governed by and construed in accordance with French law. You agree that any legal action or proceeding shall be brought exclusively in the competent courts of [Your City/Region, e.g., Grenoble, France].

9. Contact Information

For any questions regarding these GTC, please contact us at [Insert your support email address].

2. Privacy Policy

1. Introduction

This Privacy Policy describes how FranDevs collects, uses, and discloses your personal information when you visit https://products.frandevs.fr/ (the “Site”) and purchase or use the GoodFramePlus software (the “Software”). We are committed to protecting your privacy in accordance with applicable laws, notably the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect information directly from you when you interact with the Site: a. Contact Form Data When you use the contact form (Name, Email, Phone, Message), we collect the information you provide to respond to your request. b. Transaction Data When purchasing the Software, we collect the necessary information to finalize the transaction, including your name, billing address, email address, and purchase details. We do not directly store sensitive payment information (such as full credit card numbers); these are managed by third-party payment service providers. c. Usage and Technical Data We may collect non-personal data regarding your use of the Site (e.g., IP address, browser type, operating system, pages visited) via cookies and similar technologies to improve our service.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To Process Transactions: To execute your order, process payments, and provide you with your software license and updates.

  • Customer Support: To respond to your inquiries, provide technical support for the Software, and manage your account.

  • Communication: To send you service announcements, security alerts, and administrative messages.

  • Legal Compliance: To comply with legal obligations, enforce our GTC, and protect our rights.

4. Data Sharing and Disclosure

We only share your personal data with third parties in the following limited circumstances: a. Payment Providers We share necessary transaction data with our third-party payment providers to finalize your purchase. b. Legal Requirements We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights (GDPR)

In accordance with the GDPR, you have certain rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct information you believe is inaccurate or incomplete.

  • Right to Erasure (“Right to be Forgotten”): You have the right to request the erasure of your personal data under certain conditions.

  • Right to Restriction of Processing: You have the right to ask us to restrict the processing of your personal data under certain conditions. To exercise any of these rights, please contact us using the contact information provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated effective date.

8. Contact Information

 

If you have any questions about this Privacy Policy or your personal data, please contact us: FranDevs
Email: contact@FranDevs.fr
Address: 10 Chemin de Cabanière 38760 Saint Paul de Varces